Idexx Customer Support Workers

The Defendant

Idexx is an American multinational company engaged in the development, manufacture, and distribution of products and services for the companion animals veterinary, livestock and poultry, water testing, and dairy markets.

The Employees

Position(s): persons employed by Defendant IDEXX Distribution, Inc. who were responsible for handling inbound customer service telephone calls from Defendant’s clients and customers, and who worked virtually from a home office on a permanent basis (and not due to the COVID-19 national emergency).

Location(s): anywhere in the United States

Time Period: March 15, 2018 to March 15, 2021

The Claims in the Lawsuit

The lawsuit alleges that Idexx violated the Fair Labor Standards Act (“FLSA”)  by failing to pay customer support workers for their pre-shift time spent starting up their computers, logging into required computer software applications, and reviewing work-related e-mails and other information.

Frequently Asked Questions

 Can Defendants discipline or fire me if I join the case?

No! The Fair Labor Standards Act prohibits retaliation and imposes harsh measures against employers who retaliate. For further information, please consult the Department of Labor’s Fact Sheet.

Will I have to testify or provide documentary proof?

If you have records relating to your work with Defendants, please keep them until we ask you for them.  However, you do not need to have records of your work hours to be included. If Defendants did not keep accurate time records, most courts will permit you to make a “good faith” estimate of your work hours.  We will seek any records the company has of your hours worked.

Please ensure you do not destroy any documents or data you have that relate in any way to your work for Defendants. If you join the lawsuit, you are required under the Federal Rules of Civil Procedure to preserve any physical or electronic evidence relating to the case that you currently possession.

Do I have to pay anything?

No, you will not have to pay us anything out of your own pocket.  We are handling this case on a contingency basis. This means we will only be paid if the lawsuit is successful in obtaining relief either through a settlement or an award, and that payment will only come out of that settlement or award.

How long will the case take?

The length of this kind of lawsuit varies from case to case, but they typically last one to three years.