SimpliSafe, Inc. (Call Center Workers)

Brown, LLC has filed a lawsuit against SimpliSafe, Inc. alleging wage and hour violations under federal and Virginia law. Filing a lawsuit does not mean SimpliSafe has been found liable. These allegations remain unproven while the case proceeds through the legal system.

About SimpliSafe (“Defendant”)

SimpliSafe offers home security services, including equipment sales, installation, and monitoring. It employs hourly-paid call center workers nationwide—including in Virginia—to handle customer support and sales calls.

Workers Covered

Position(s): Hourly-paid call center workers employed by SimpliSafe; including, but not limited to Loyalty Account Specialists, Customer Success Specialists, Customer Loyalty Agents, and Inbound Sales Specialists.

Locations Covered

Federal law claims: The lawsuit includes claims brought on behalf of hourly-paid call center workers who were employed by SimpliSafe anywhere in the United States, including Washington, D.C. and U.S. territories like Puerto Rico and Guam, whether they worked from home or at a SimpliSafe facility.

Virginia law claims: The lawsuit also includes claims brought on behalf of hourly-paid call center workers who were employed by SimpliSafe while working in Virginia, whether remotely from a home in Virginia or at a SimpliSafe location in the state.

Time Period Covered

The lawsuit covers hourly-paid call center workers who worked for SimpliSafe at any time starting July 8, 2022, through the present.

This includes workers covered by both federal and Virginia wage laws. Even if you no longer work for SimpliSafe, you may still be eligible to join the case if you worked during this time.

For the Federal law claims, workers can generally recover wages for up to 2 years before the date they join the lawsuit by filing a signed consent form with the Court — or up to 3 years if the Court finds that SimpliSafe’s violations were willful.

Claims in the Lawsuit

The lawsuit alleges that SimpliSafe violated wage laws by failing to properly pay hourly-paid call center workers for all time worked, including overtime. The claims are based on two main alleged practices:

1. Unpaid Pre-Shift and Off-the-Clock Work: SimpliSafe is accused of failing to pay employees for time spent on required work tasks performed before their scheduled shifts, after their shifts, and during unpaid breaks—particularly time spent preparing to handle customer calls. These tasks allegedly include booting up computers, logging into required systems (such as VPN, phone, and scheduling software), and completing other system setup steps needed to begin working. The lawsuit claims that these work activities were necessary for the job but went uncompensated.
2. Improper Overtime Pay Calculations: When employees worked more than 40 hours in a workweek, SimpliSafe allegedly failed to calculate overtime correctly by excluding certain types of compensation—such as Loyalty Bonuses and Shift Differentials—from the regular rate of pay. These payments, the lawsuit contends, should have been included when determining the correct overtime rate. As a result, workers were allegedly underpaid for overtime hours.

Case Status

• July 8, 2025: the lawsuit was filed in the United States District Court for the District of Massachusetts.

How to Participate

If you are interested in participating in the lawsuit, please complete the form below in order for the wage and hour lawyers at Brown, LLC to assess your eligibility.

Frequently Asked Questions

Will Brown, LLC Be My Attorneys?

Yes, if you sign a retainer and/or Consent to Join form. You owe no legal fees unless there’s a recovery. If successful, attorneys’ fees are sought from the defendant, not from you.

Can SimpliSafe Retaliate Against Me for Joining?

No. The FLSA prohibits retaliation against workers who join a lawsuit. There are currently no allegations that SimpliSafe has retaliated against any workers in this matter.

Will I Have to Testify or Provide Documents?

Possibly, but not necessarily. Many wage cases rely on employer records. However, saving any relevant documents you have is helpful, even if they’re not required upfront.

How Long Will the Case Take?

Litigation timelines vary based on court schedules, complexity, and the defendant’s actions. Wage-and-hour cases often take 2–3 years, though this can differ depending on negotiations or court decisions.

Conclusion

If you have information about the allegations or think you might be affected, contact the wage and hour lawyers at Brown, LLC at (877) 561-0000 or email flsagroup@jtblawgroup.com. All inquiries are confidential, and the lawyers can accommodate calls after hours or on weekends.

These are allegations only. No finding of liability has been made against SimpliSafe. The case will proceed through the legal process.

Contact: Brown, LLC – Wage & Hour Lawyers
Phone: (877) 561-0000
Email: flsagroup@jtblawgroup.com