Brown, LLC has filed a lawsuit against The Good Health Group, LLC, doing business as MY DR NOW (“Defendant”), alleging wage-and-hour violations under the federal Fair Labor Standards Act (“FLSA”) and the Arizona Wage Act. Filing a lawsuit does not mean Defendant has been found liable. The allegations remain unproven while the case proceeds through the legal system.

About the Defendant

The lawsuit alleges that Defendant operates healthcare clinics under the MY DR NOW name that provide walk-in primary care, urgent-care, and related healthcare services. Defendant allegedly operates numerous clinic locations and maintains its Arizona principal office at 261 North Roosevelt Avenue, Chandler, Arizona 85226.

Claims in the Lawsuit

Federal Claims

The lawsuit alleges that Defendant failed to pay hourly-paid, non-exempt front-desk, receptionist, patient-service, and clinic-support employees all overtime compensation owed for hours worked over forty in a workweek.

First, the complaint alleges that employees performed compensable work before their scheduled shifts and before they were permitted or able to clock in. The alleged unpaid work includes:

Preparing clinics, workstations, patient-facing equipment, cash boxes, and operational checklists;
Performing opening, security-check, cleaning-check, and clinic-preparation duties; and
Handling front-desk, patient-service, equipment, and cash-related tasks.

The lawsuit alleges that Defendant restricted employees from clocking in before approximately 7:40 a.m. while requiring them to attend a mandatory 7:50 a.m. huddle, leaving insufficient paid time to complete required opening work. It further alleges that Defendant knew or should have known that employees performed this work before clocking in and benefited from having its clinics ready to serve patients on time.

Second, the complaint alleges that Defendant calculated overtime using employees’ base hourly rates while excluding nondiscretionary compensation from the regular rate of pay. The additional compensation allegedly included “Perfect At” or Perfect Attendance payments, “Scheduling” payments, and similar payments earned for satisfying attendance, scheduling, shift-pickup, or other work-related conditions.

The named Plaintiff’s pay records allegedly show overtime paid at exactly one and one-half times her base hourly rate even during pay periods in which the Plaintiff received Perfect Attendance, Scheduling, or similar additional compensation. The lawsuit alleges that Defendant therefore failed to pay the additional overtime premiums attributable to those payments.

Arizona Wage Claims

For Arizona employees, the lawsuit alleges that Defendant violated the Arizona Wage Act by failing to pay all wages due for labor and services performed.

The complaint alleges that Defendant failed to pay Arizona employees for pre-shift opening, clinic-preparation, equipment, meeting-related, and other off-the-clock work. It also alleges that Defendant failed to pay all wages due when it excluded Perfect Attendance, Scheduling, and similar nondiscretionary payments from employees’ overtime regular-rate calculations.

The lawsuit seeks unpaid wages and treble damages where available under Arizona law.

Workers Covered

Position(s): Hourly-paid, non-exempt front-desk, receptionist, patient-service, and clinic-support employees.

Locations Covered

Federal law claims: Employees who worked for The Good Health Group, LLC at MY DR NOW locations anywhere in the United States.

Arizona wage claims: Employees who worked for The Good Health Group, LLC at MY DR NOW locations in Arizona.

Time Period Covered

Federal law claims: July 8, 2023, through the date of judgment.

Arizona wage claims: July 8, 2025, through the date of judgment.

Former employees may still be eligible if they worked during these periods.

For the federal claims, workers can generally recover unpaid overtime for up to two years before they join the lawsuit by filing a signed consent form with the Court, or up to three years if Defendant’s alleged violations are found to have been willful. The complaint alleges that Defendant’s FLSA violations were willful.

Case Status

July 8, 2026: The lawsuit was filed in the United States District Court for the District of Arizona

How to Participate

Employees who worked for MY DR NOW in a covered position and believe they performed unpaid pre-shift or other off-the-clock work, or received overtime that did not include Perfect Attendance, Scheduling, or similar compensation, may contact Brown, LLC so that its wage-and-hour lawyers can assess their potential eligibility.

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Frequently Asked Questions

What Types of Unpaid Work Does the Lawsuit Cover?

The lawsuit focuses on allegedly unpaid work performed before employees could clock in, including opening clinics, preparing workstations and patient-facing equipment, handling cash boxes, completing operational or security checks, and preparing for required morning huddles.

What Is the Overtime-Rate Claim?

The complaint alleges that Defendant paid overtime at one and one-half times employees’ base hourly rates but failed to include Perfect Attendance, Scheduling, and similar nondiscretionary compensation when determining employees’ regular rates of pay. This allegedly resulted in employees receiving less overtime compensation than they were owed.

Do I Have to Be Currently Employed to Participate?

No. The lawsuit includes both current and former employees who worked in covered positions during the applicable periods.

Can Defendant Retaliate Against Me for Participating?

Federal and state wage laws generally prohibit employers from retaliating against employees for asserting wage rights or participating in a wage-and-hour lawsuit.

Has the Court Decided That MY DR NOW Violated the Law?

No. The complaint contains allegations only. No finding of liability has been made against The Good Health Group, LLC or MY DR NOW.

Conclusion

Employees who have information relating to the allegations described in the complaint or believe they may have been affected may contact Brown, LLC:

Brown, LLC – Wage and Hour Lawyers
Phone: (877) 561-0000
Email: flsagroup@jtblawgroup.com

The organization and wording above follow the principal structure used on Brown, LLC’s current active-case pages, including their sections addressing the defendant, claims, covered workers, geographic and temporal scope, case status, participation, and frequently asked questions.

Active Cases

My Dr. Now (Hourly-Paid Front-Desk and Clinic-Support Employees)

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