Intelenet Global Services (At-Home Customer Service Representatives)


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The Defendant

Intelenet Global Services is a U.S.-based professional call answering service, providing call center services to its customers. Intelenet operates at least two brick-and-mortar call centers from campus locations in Campbellsville, Kentucky and Fort Wayne, Indiana, and also has employees who work from home via a remote virtual private network (“VPN”).

The Employees

Position(s): Customer Service Representatives;

Location(s): anywhere in the United States;

Time Period: on or after September 20, 2015.

The Claims in the Lawsuit

The complaint alleges that Intelenet violated the federal Fair Labor Standards Act (“FLSA”) by failing to pay its At-Home Customer Service Representatives for off-the-clock work during their pre-shift boot-up/login procedures, as well as during unpaid meal periods, technical outages, and post-shift work. The complaint further alleges that Intelenet failed to incorporate their “Incentive” and shift differential pay into their regular rates of pay, for purposes of calculating their hourly overtime rates.

Case Status

09/20/2018: the case was filed in the United States District Court for the District of New Jersey, and is assigned to Judge Madeline Cox Arleo;

Frequently Asked Questions

Can Defendant discipline or fire me if I join the case?

No! The Fair Labor Standards Act prohibits retaliation and imposes harsh measures against employers who retaliate. For further information, please consult the Department of Labor’s Fact Sheet.

Will I have to testify or provide documentary proof?

Not necessarily. Many employees obtain monetary recoveries in Fair Labor Standards Act cases without ever having to appear at court or for depositions.

You are not required to provide documentary proof of your unpaid wages. In most cases, the employer is required to provide the employee’s payroll records to the employee and his or her attorney. In fact, the Fair Labor Standards Act mandates that employers keep accurate time and payroll records. The employer cannot escape this duty by requiring you as the employee to provide proof.

However, it is still important that you preserve any physical or electronic evidence relating to the case that you currently possession.

Will Brown, LLC be my attorneys?

Employees who sign Retainer Agreements and/or Consent to Sue forms will be represented by Brown, LLC and Sommers Schwartz, P.C. with respect to the lawsuit and claims described above.

You will not be required to pay any attorneys’ fees or court costs to the Plaintiffs’ lawyers at this time and not pay any attorneys’ fees unless you prevail. Rather, in the event the Plaintiffs prevail in the lawsuit, by either judgment or settlement, the Plaintiffs’ attorneys will request that the Court order Defendant(s) to pay the Plaintiffs’ lawyers their reasonable attorneys’ fees and reimburse them for any expenses.

How long will the case take?

It is very difficult to predict exactly how long a case will take. It depends on a variety of factors including the number of parties and claims involved, the rules and pace of the court, the complexity of the proofs, and the manner in which the employer defends the case.

When and if a settlement is reached, additional time is needed to prepare settlement documents, calculate settlement allocations, and seek and await the court’s review and approval of the settlement. Wage-and-hour cases typically take 2-3 years, but this can be shorter or increase considerably.