ConnectiveRx (Hourly-Paid Call Center Workers)

Brown, LLC has filed a lawsuit against PSKW, LLC, doing business as ConnectiveRx, alleging wage and hour violations under federal and Pennsylvania law. Filing a lawsuit does not mean ConnectiveRx has been found liable. These allegations remain unproven while the case proceeds through the legal system.

About ConnectiveRx (“Defendant”)

ConnectiveRx is a company that operates patient support and call center programs for pharmaceutical manufacturers. Its services include insurance benefits verification, patient enrollment assistance, medication support services, and inbound call center operations. ConnectiveRx employs hourly-paid call center workers who provide support to patients and healthcare stakeholders, including workers based in Pennsylvania and other states.

Workers Covered

Position(s):
Hourly-paid, non-exempt call center workers employed by ConnectiveRx, including but not limited to Patient Support Specialists, Benefits Verification Specialists, Claims Specialists, and other similar hourly call center roles.

Locations Covered

Federal law claims:
The lawsuit includes claims brought on behalf of hourly-paid call center workers who were employed by ConnectiveRx anywhere in the United States and were subject to federal wage and hour laws.

Pennsylvania law claims:
The lawsuit also includes claims brought on behalf of hourly-paid call center workers who were employed by ConnectiveRx while working in the Commonwealth of Pennsylvania.

Time Period Covered

The lawsuit covers hourly-paid call center workers who worked for ConnectiveRx at any time within the period of December 22, 2022, through present.

Even if you no longer work for ConnectiveRx, you may still be eligible to participate if you worked during these time periods.

For the federal law claims, workers can generally recover wages for up to two years before the date they join the lawsuit by filing a signed consent form with the Court, or up to three years if the Court finds that ConnectiveRx’s alleged violations were willful.

Claims in the Lawsuit

The lawsuit alleges that ConnectiveRx violated wage laws by failing to properly pay hourly-paid call center workers for all time worked, including overtime. The claims are based on two main alleged practices:

Unpaid Pre-Shift and Off-the-Clock Work:
ConnectiveRx is accused of failing to pay employees for required work performed before their scheduled shifts. According to the lawsuit, call center workers were required to complete multiple work-related tasks before clocking in, including booting up computers, logging into operating systems, connecting to VPNs, and logging into multiple required software programs and platforms. These tasks were allegedly required to be completed before employees were permitted to clock in and begin recording paid time.

Unpaid Work During Meal Breaks:
The lawsuit further alleges that ConnectiveRx failed to pay employees for work performed during unpaid meal breaks. Employees were allegedly required to log back into systems and be fully ready to take calls at the exact moment their meal breaks ended, while being prohibited from clocking in early to complete the necessary setup work. As a result, employees allegedly performed compensable work during unpaid break periods.

The lawsuit contends that these practices resulted in unpaid straight-time wages and unpaid overtime wages for hourly-paid call center workers.

Case Status

December 22, 2025: the lawsuit was filed in the United States District Court for the District of New Jersey.

How to Participate

If you are interested in participating in the lawsuit, please complete the form below so that the wage and hour lawyers at Brown, LLC can assess your eligibility.

Frequently Asked Questions

Will Brown, LLC Be My Attorneys?
Yes, if you sign a retainer and or Consent to Join form. You owe no legal fees unless there is a recovery. If successful, attorneys’ fees are sought from the defendant, not from you.

Can ConnectiveRx Retaliate Against Me for Joining?
No. Federal and state wage laws prohibit retaliation against workers who join a lawsuit or assert their wage rights. There are currently no allegations that ConnectiveRx has retaliated against any workers in this matter.

Will I Have to Testify or Provide Documents?
Possibly, but not necessarily. Many wage and hour cases rely primarily on employer timekeeping, payroll, and system access records. However, saving any relevant documents you may have can be helpful, even if they are not required at the outset.

How Long Will the Case Take?
Litigation timelines vary depending on court schedules, case complexity, and how the defendant responds. Wage and hour cases often take two to three years, though timelines can differ based on settlement discussions or court rulings.

Conclusion

If you have information related to the allegations or believe you may be affected, contact the wage and hour lawyers at Brown, LLC at (877) 561-0000 or email flsagroup@jtblawgroup.com. All inquiries are confidential, and accommodations can be made for calls after hours or on weekends.

These are allegations only. No finding of liability has been made against ConnectiveRx. The case will proceed through the legal process.

Contact: Brown, LLC – Wage and Hour Lawyers
Phone: (877) 561-0000
Email: flsagroup@jtblawgroup.com