Centene Corporation (Call Center Workers)

Brown, LLC has filed a lawsuit against Centene Corporation and Centene Management Company LLC (“Defendants”) alleging wage and hour violations under the federal Fair Labor Standards Act (“FLSA”) and Missouri wage laws. Filing a lawsuit does not mean the Defendants have been found liable. These allegations remain unproven while the case proceeds through the legal system.

About the Defendants

The lawsuit alleges that Defendants are a managed healthcare company headquartered in St. Louis, Missouri that administers government sponsored and commercial health insurance plans and operates call center programs that provide customer service and member support.

Claims in the Lawsuit

The lawsuit alleges that Defendants failed to pay hourly-paid, non-exempt call center workers for all hours worked, including overtime, in violation of the FLSA and Missouri wage laws.

It alleges that employees performed pre-shift work such as booting up computers, logging into required systems, troubleshooting issues, and preparing to be ready to take calls without compensation because they were instructed not to clock in until fully logged in.

It further alleges that employees were not paid for post-shift work, including completing calls near the end of a scheduled shift under a “one call resolution” requirement, resulting in uncompensated time beyond scheduled hours.

Workers Covered

Position(s): Hourly-paid, non-exempt call center workers employed by Defendants including but not limited to customer service/call center agents and other similar hourly call center roles.

Locations Covered

Federal law claims: The lawsuit includes claims brought on behalf of hourly-paid, non-exempt call center workers who worked for Defendants anywhere in the United States or any other place covered by the FLSA.

Missouri law claims: The lawsuit also includes claims brought on behalf of hourly-paid, non-exempt call center workers who worked for Defendants in Missouri.

Time Period Covered

The lawsuit covers hourly-paid call center workers who worked for Defendants at any time within the period of January 16, 2023, through present.

Even if you no longer work for Defendants, you may still be eligible to participate if you worked during these time periods.

For the federal law claims, workers can generally recover wages for up to two years before the date they join the lawsuit by filing a signed consent form with the Court, or up to three years if the Court finds that Defendants’ alleged violations were willful.

Case Status

January 16, 2026: the lawsuit was filed in the United States District Court for the Eastern District of Missouri (Southern Division).

How to Participate

If you are interested in participating in the lawsuit, please complete the form below so that the wage and hour lawyers at Brown LLC can assess your eligibility.

Frequently Asked Questions

Will Brown, LLC Be My Attorneys?

Yes, if you sign a retainer agreement and, if applicable, a consent form. You owe no legal fees unless there is a recovery. If successful, attorneys’ fees are sought as allowed by law.

Can the Defendants Retaliate Against Me for Joining?

No. Federal and state wage laws prohibit retaliation against workers who join a lawsuit or assert wage rights. There are currently no allegations in this lawsuit that the Defendants retaliated against any workers.

Do I Have to Be Currently Employed to Participate?

No. The complaint includes both current and former hourly-paid, non-exempt call center workers who fall within the covered period.

What Types of Work Time Does the Lawsuit Focus On?

The complaint focuses on alleged unpaid time spent preparing to start work before a scheduled shift (such as logging into required systems and troubleshooting) and alleged unpaid time spent working after a scheduled shift ends (such as completing calls near the end of the shift).

How Long Will the Case Take?

Litigation timelines vary depending on court schedules, case complexity, and how the Defendants respond. Wage and hour cases can take years, though the timeline can differ based on motion practice, discovery, and settlement discussions.

Conclusion

If you have information related to the allegations described in the complaint or believe you may be affected, you can contact Brown LLC using the contact information below.

Contact: Brown, LLC – Wage and Hour Lawyers
Phone: (877) 561-0000
Email: flsagroup@jtblawgroup.com

These are allegations only. No finding of liability has been made against Centene Corporation or Centene Management Company LLC. The case will proceed through the legal process.