Norwegian Cruise Lines – Concealing COVID & Abusing Customers

May 13, 2020

The lawyers at Brown, LLC are investigating the unlawful business practices of Norwegian Cruise Line. Norwegian Cruise Line may have concealed the risks of contracting COVID and other diseases on their cruise lines. Further, it is alleged they are violating multiple states Consumer Fraud Statutes, by failing to provide timely refunds for cruises that have been impacted by COVID or only giving partial refunds.

Here is just a list of some of the events at one of their cruiseliners the fittingly called Norweigan Escape according to

Cruise Illness / Norovirus Outbreaks

“(CruiseMapper email from MvM) NCL Escape (1/6/19-1/20/19) large number of passengers ill with gastroenteritis. CDC protocols were put into place. It was awful. People were getting sick all over, including the head doctor. There were sheets with lists of names of passengers who were quarantined at the bars with directives to report them to security. Maybe if NCL had deployed better hygiene from the start, the outbreak could have been contained from the beginning.”

The Norovirus outbreak occurred during 14-day Caribbean cruise (itinerary Jan 6-20) roundtrip from homeport NYC (New York) to Florida (Port Canaveral), Bahamas (Great Stirrup Cay), Jamaica (Ocho Rios), Grand Cayman (George Town), Belize (Harvest Caye) and Mexico (Costa Maya, Cozumel).

Note: CDC publishes an official outbreak report only if the number of infected exceeds 3% (total passengers or crew). Norovirus symptoms are a headache, stomach cramps, nausea, predominantly vomiting and diarrhoea. All sick are mandatorily quarantined to their cabins for 48 hours.

 Crew / Passenger Deaths

(overboard) On November 4, 2018, a 28-year-old male passenger was reported dead after falling from Deck 17 to Deck 7. In Port Carnival, police and FBI officers boarded the ship for investigation.

The incident occurred during 7-day Florida-Bahamas cruise (itinerary Nov 4-11) roundtrip from homeport NYC New York to Port Canaveral, Great Stirrup Cay, and Nassau.

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Crew / Passenger Deaths

(overboard) On April 19, 2017, a male passenger was reported fell overboard. The accident occurred at ~3 am while the ship was south of, and en-route to Road Town (Tortola BVI). The NCL ship immediately started a search and rescue operation, assisted by the nearby cruise liners Celebrity Summit and Freedom of the Seas.

The man’s body was found and recovered at ~7 am. Reportedly, he went overboard falling from Deck 14. The ship was on 7-day Eastern Caribbean cruise (itinerary April 15-22) from Miami to St Thomas (USVI), Tortola (BVI) and Nassau (Bahamas).

Crew / Passenger Deaths

(overboard) On January 9, 2017, a 22-year-old male passenger allegedly jumped overboard from the Deck 17, landing on Deck 7. The young man died from sustained injuries. Reportedly, he committed suicide soon before the NCL ship docked in call port Charlotte Amalie (St Thomas, USVI).

The accident occurred at ~4 am and was reported by the ship’s Captain to the USVI’s Police Department Investigation Bureau. The preliminary investigation confirmed suicide

These reported incidents are before NCL’s concealment of the risk of COVID and lack of plans to keep its passengers safe and its further refusal to promptly refund any portion of concerned people’s monies who don’t want to go on these potential Norwegian death cruises.  People are reporting that there are extended wait times to speak with NCL reps, and that any refunds are not being done for many, many months.  Further, even though NCL is unable to provide for the safety of its passengers due to COVID and evidently other events, they are keeping large portions of monies paid which may violate state and federal law.

If you have information about the unlawful practices and concealment of COVID by NCL please call the lawyers at Brown, LLC at (877) 561-0000.   Our cruise ship law firm want to hear your information and your issues and see if we can assist you.