Northshore University Healthsystem Hit with Class Action Lawsuit Alleging Call Center Representatives were Not Paid for Pre-shift Time, Overtime

December 29, 2017

A former Patient Access Representative who worked at a medical Support Call Center in Skokie, Illinois commenced a wage and hour lawsuit against her former employer over alleged unpaid and overtime wages. The complaint was commenced in December 2017 against Northshore University Healthsystem, alleging that the company violated the Fair Labor Standards Act (FLSA), the Illinois Minimum Wage Law, §§ 820 ILCS 105/1 et seq. (“IMWL”), and the Illinois Wage Payment and Collection Act, §§ 820 ILCS 115/1 et seq. (“IWPCA”).

The Plaintiff alleges that Northshore has a common practice and policy that deprived Representatives of wages owed for the pre-shift activities they were require to perform on a daily basis. The FLSA complaint alleges Northshore’s policies and practices also failed to pay Plaintiff and the Collective Class overtime pay at a rate of 1.5 times their regular rate of pay because Plaintiff and the Collective Class worked forty hours or more in a workweek.

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The lead plaintiff is now asking the court to hear the case with a jury. She is pursuing this action on behalf of other Patient Access Representatives as a FLSA collective action and IMWL and IWPCA class action and is requesting the Federal District Court in Illinois to direct Defendants to pay Representatives their unpaid wages and overtime, as well as liquidated damages, attorneys’ fees and costs, and any other remedies she and fellow employees may be entitled.

This was filed at the District Court of Northern District of Illinois, Eastern Division as Case No. 1:17-cv-09088-ARW. District Honorable Judge Andrea R. Wood is handling the case. The former employee is being represented by JTB Law Group, LLC and Sommers Schwartz, PC.

If you worked as a Representatives at Northshore University Healthsystem or otherwise have knowledge or interest regarding the overtime claims at issue in the lawsuit, please contact the JTB Law Group at (877) 561-0000.