Call Center Workers’ Overtime Lawsuit Against Southwest Gas Corporation Heating Up

June 15, 2018

A former Dispatcher who worked at a call center in Las Vegas, Nevada commenced a wage and hour lawsuit against her former employer over alleged unpaid overtime wages. The complaint was commenced on June 7, 2018 against Southwest Gas Corporation over failure to incorporate shift differentials into their regular rates of pay and unpaid overtime wages for work performed outside their scheduled shifts. Plaintiff is asking for relief and damages under the Fair Labor Standards Act (FLSA) and Nev. Rev. Stat. Ann. (hereinafter “N.R.S.”) §§ 608.016 and 608.018.

Southwest Gas Corporation has and continues to employ a staff of hourly-paid Dispatchers, whose principal job duty is to provide customer support to homeowners by addressing any gas issues and effectively dispatching technicians to resolves these issues. Dispatchers must communicate with homeowners and technicians by way of phone and computer.

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Plaintiff alleged that Dispatchers were told to report to work fifteen minutes prior to their scheduled shifts in order to be ready to immediately begin calls once their shift started. Defendant required Dispatchers to submit timesheets that did not include the time spent working pre-shift and post-shift. As a result, Plaintiff and the putative collective and class members were required to regularly work over forty (40) hours a week and were not compensated for the time spent working before and after their scheduled shifts.

The complaint is asking for a jury trial. Plaintiff is seeking to maintain the case as an FLSA collective action and N.R.S. class action, and asks for Southwest Gas Corporation to pay Dispatchers their alleged unpaid overtime wages, as well as liquidated damages, attorneys’ fees and costs, and any other FLSA damages.

This was filed in the United States District Court for the District of Nevada, as Case No. 2:18-cv-01035-JAD-VCF. The Plaintiff is being represented by JTB Law Group, LLC.

If you worked as a Dispatcher at Southwest Gas Corporation, or otherwise have knowledge or interest regarding the overtime claims at issue in the lawsuit, please contact the JTB Law Group at (877) 561-0000.